Frequently Asked Questions
What is Executor Alert?
Executor Alert is a secure digital estate planning service that allows you to store encrypted messages for your executor or trusted person. When you pass away or become incapacitated, we automatically deliver your final instructions to ensure your estate plans are properly executed.
How does the check-in system work?
Our system uses a two-step verification process to ensure your executor only receives your message when truly needed:
- First Check-in: Automated check-in sent to you with 12 hours to respond
- Second Check-in: If no response, a follow-up check-in with another 12 hours
- Executor Alert: Only after two failed check-ins do we alert your executor
This prevents false alarms while ensuring your message is delivered when necessary.
What should I include in my message?
Your message should contain actionable information that helps your executor locate important documents and assets. Examples include:
- Safe combinations and locations
- Document storage locations (safety deposit boxes, home safes, etc.)
- Key contact information (lawyers, accountants, financial advisors)
- Digital asset access (passwords, account locations)
- Special instructions for handling specific assets
Do I have to use my legal executor?
No, you can designate anyone you trust to receive your message. This could be your legal executor, a family member, friend, or any trusted person who will help manage your estate.
How secure is my message?
Your message is protected by dual-key encryption:
- Your encryption key: Only you know this passphrase
- Our encryption key: Stored securely on our servers
Without both keys, your message cannot be decrypted, ensuring complete privacy and security.
Can you store my legal documents?
No, we do not store wills, trusts, or other legal documents. Executor Alert is designed to help your executor locate these documents, not store them. We recommend keeping important documents with your lawyer or in a secure location.
What happens if I forget my passphrase?
If you forget your passphrase, you can reset it through our secure verification process. However, this will require you to re-encrypt your message with a new passphrase.
Can I update my message?
Yes, you can update your message at any time. Simply log into your account and modify your message. The updated version will be encrypted and stored securely.
Can I assign multiple executors?
Currently, we support one primary executor per account. If you need multiple executors, please contact us to discuss your specific needs.
Is Executor Alert available outside the USA?
Currently, Executor Alert is only available to US residents. We're working to expand to other countries and would love to hear from you if you're interested in our service. Please contact us to let us know your country.
Do you offer business solutions?
Yes! We offer enterprise solutions for businesses, law firms, and financial advisors. Our B2B services include bulk accounts, white-label options, and custom integrations. Please contact us to discuss your business needs.
How much does Executor Alert cost?
Executor Alert costs just $2 per month or $20 per year. We offer a free first month for new subscribers and a 30-day money-back guarantee.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your service will continue until the end of your current billing period, and your message will be securely deleted from our servers.
What if I have more questions?
If you have additional questions about Executor Alert, our services, or how we can help with your estate planning needs, please contact us. Our team is here to help ensure your estate plans are properly protected.